Privacy Policy

Last updated: 5 August 2026

1. Introduction

BI Real Estate is the public-facing real estate brand operated by BIG ESTATE PROPERTIES L L C (referred to in this Privacy Policy as "BI Real Estate," "we," "us," or "our"). We respect your privacy and are committed to handling personal data transparently, securely, and in accordance with applicable data-protection laws.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you:

visit https://bi.estate;
submit an inquiry or lead form on our website or through advertising platforms such as Meta;
contact us by telephone, WhatsApp, email, social media, or another communication channel;
request information about properties, investments, or our services; or
otherwise interact with BI Real Estate.

2. Data Controller and Contact Details

The data controller responsible for your personal data is:

BIG ESTATE PROPERTIES L L C
Trading as: BI Real Estate
Office 303, Aman Gupta Ajay Gupta Building
Business Bay, Dubai, United Arab Emirates
Email: [email protected]
Telephone/WhatsApp: +971 54 257 2940
Website: https://bi.estate

For privacy questions or requests concerning your personal data, contact us at [email protected].

3. Personal Data We May Collect

Depending on how you interact with us, we may collect:

your name;
telephone and WhatsApp number;
email address;
nationality, country of residence, preferred language, or general location;
property interests and preferences;
investment budget and intended financing method;
intended purchase timeframe;
whether the purchase is for investment, residence, business, or another purpose;
the content of messages, calls, emails, inquiries, and correspondence;
appointment, consultation, and transaction-related information;
information you voluntarily provide in a website or advertising lead form;
IP address, device type, browser type, operating system, language, referral source, approximate location, website activity, cookie identifiers, and similar technical information; and
marketing preferences and information about how you respond to our communications and advertisements.

Please do not provide sensitive personal data unless it is specifically requested and necessary for a legitimate transaction or legal requirement.

4. How We Collect Personal Data

We may collect personal data:

directly from you through forms, telephone calls, WhatsApp, email, meetings, social media, and other communications;
through Meta lead ads, Google advertising, and other permitted advertising platforms;
automatically through cookies, pixels, analytics tools, and similar technologies on our website;
from sales agents, brokers, property developers, referral partners, and service providers where permitted by law; and
from publicly available sources or property-related platforms where lawful and relevant.

5. How We Use Personal Data

We may use personal data to:

respond to inquiries and provide requested information;
understand your property requirements and recommend relevant opportunities;
arrange consultations, viewings, meetings, and follow-up communications;
provide real estate brokerage, advisory, marketing, and transaction support;
communicate by telephone, WhatsApp, email, SMS, or social media;
send project updates, property opportunities, market information, and marketing communications where permitted;
create advertising audiences, measure campaigns, and display relevant or retargeted advertisements where legally permitted;
manage leads and customer relationships through lead-management systems, CRM platforms, spreadsheets, and email;
improve our website, advertising, customer experience, and business operations;
prevent fraud, misuse, security incidents, and unlawful activity;
comply with legal, regulatory, accounting, reporting, and record-keeping obligations; and
establish, exercise, or defend legal rights and claims.

6. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal data on one or more of the following grounds:

Consent: when you voluntarily submit an inquiry, agree to marketing, accept non-essential cookies, or otherwise give permission.
Pre-contractual steps or contract: when processing is necessary to respond to your request, provide services, or take steps connected with a potential property transaction.
Legitimate interests: to operate and improve our business, manage inquiries, provide relevant follow-up, protect our systems, measure marketing performance, and promote our services, provided these interests do not override your rights.
Legal obligation: when processing is required by applicable law, regulation, court order, or competent authority.

You may withdraw consent at any time. Withdrawal does not affect processing already carried out lawfully before withdrawal.

7. Marketing Communications and Advertising

If you submit an inquiry or otherwise opt in, BI Real Estate may contact you about relevant properties, projects, services, and market updates by telephone, WhatsApp, email, SMS, or social media, subject to applicable law.

You may opt out at any time by:

using an unsubscribe option provided in a message;
replying "STOP" or asking the representative to stop contacting you; or
emailing [email protected].

Opting out of marketing does not prevent us from sending necessary service, transaction, security, or legal communications.

We may use advertising technologies to measure campaigns and show relevant advertisements. Where required, these technologies will be used only after obtaining appropriate consent.

8. Cookies and Tracking Technologies

Our website may use cookies, Meta Pixel, Google Analytics, Google Tag Manager, Google Ads technologies, and similar tools to:

operate and secure the website;
remember user preferences;
understand website traffic and interactions;
measure advertising performance;
improve content and user experience; and
create or measure advertising and retargeting audiences where permitted.

Some cookies are essential for the website to function. Non-essential analytics and advertising cookies should be controlled through the website's cookie-consent mechanism where required by applicable law. You may also manage cookies through your browser or device settings. Disabling cookies may affect certain website functions.

Third-party providers may process information according to their own privacy policies. Their use of data is also governed by the settings and permissions available through their platforms.

9. How We Store Personal Data

Personal data may be stored in systems used for legitimate business operations, including:

Meta Lead Center and other advertising-platform lead tools;
customer relationship management (CRM) and lead-management systems;
business email accounts;
access-controlled spreadsheets and cloud-storage services;
messaging and communication platforms, including WhatsApp; and
systems operated by authorized technology and service providers.

We apply reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

We may share personal data only where reasonably necessary with:

authorized BI Real Estate employees, representatives, sales agents, and brokers;
property developers, owners, sellers, and transaction partners relevant to your inquiry;
marketing, advertising, creative, and lead-generation service providers;
CRM, website hosting, analytics, cloud, email, messaging, and other technology providers;
professional advisers, auditors, insurers, banks, payment providers, and transaction-support providers;
government authorities, courts, regulators, or law-enforcement bodies where required by law; and
a successor or prospective buyer in connection with a lawful merger, restructuring, financing, or sale of all or part of the business.

We do not sell personal data as an independent commercial product. Service providers are permitted to process data only for authorized purposes and subject to appropriate obligations where required.

11. International Data Transfers

BI Real Estate is based in the United Arab Emirates and may receive inquiries from any market in which our advertising and services are lawful and permitted by the relevant platform's policies. Some service providers, advertising platforms, cloud systems, developers, or business partners may process data in other countries.

Where personal data is transferred internationally, we will use safeguards required by applicable law, which may include contractual protections, approved transfer mechanisms, adequacy decisions, consent where legally valid, or another lawful basis. Privacy laws and protections in a recipient country may differ from those in your country of residence.

12. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business and transaction records, providing services, managing customer relationships, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.

Retention periods may differ according to the type of information, the status of an inquiry or transaction, legal requirements, and whether continued contact remains appropriate. When data is no longer required, we will delete, anonymize, or securely restrict it, subject to lawful backup and record-retention requirements.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

request confirmation of whether we process your personal data;
request access to or a copy of your personal data;
request correction of inaccurate or incomplete data;
request deletion of your personal data;
request restriction of or object to certain processing;
withdraw consent at any time;
object to direct marketing;
request data portability where applicable;
ask about relevant international transfers or recipients; and
lodge a complaint with an appropriate data-protection authority.

To exercise a right, email [email protected] and describe your request. We may need to verify your identity before acting. Rights may be limited where continued processing is necessary to comply with law, protect rights, complete a transaction, or meet another lawful requirement.

14. Children's Privacy

Our website and real estate services are not directed to children. We do not knowingly collect personal data from anyone under 18 without appropriate authorization. If you believe a child has provided personal data to us, contact [email protected] so we can review and take appropriate action.

15. Third-Party Websites and Platforms

Our website, advertisements, or communications may contain links to third-party websites, property developers, social networks, maps, or other platforms. We do not control their privacy practices. You should review the privacy policy of each third party before providing personal data.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements. The latest version will be published at https://bi.estate/privacy-policy, with the "Last updated" date revised accordingly. Material changes may also be communicated through other appropriate channels.

17. Contact Us

For questions, requests, complaints, or withdrawal of marketing consent, contact:

BI Real Estate / BIG ESTATE PROPERTIES L L C
Office 303, Aman Gupta Ajay Gupta Building
Business Bay, Dubai, United Arab Emirates
Email: [email protected]
Telephone/WhatsApp: +971 54 257 2940

Implementation note: This policy should be reviewed by qualified legal counsel for the company's exact systems, retention schedule, cookie configuration, cross-border transfer arrangements, and regulatory obligations before final publication.